Terms and conditions of shopping at Marshland Arts

Who we are

Marshland Arts, 41 St Austin’s Grove, Sheringham, Norfolk (UK) NR26 8DF
Proprietors: John and Jacqui Hurst

How to shop

Browse to the item(s) you'd like to purchase and click ‘Add to cart’.  You may view or remove the items you have selected at any time by clicking ‘View cart’.  When you have completed your selection click ‘Checkout’ and enter your details as requested. You will be directed to PayPal to complete your transaction (this part is conducted over a secure connection).  Once you have paid, click the button to return to our web site. Upon successful payment will receive a receipt from PayPal which you should keep in case of queries.  You do not need a PayPal account to shop with us, non-members will be presented with the option to pay via credit or debit card.

Prices

The full price for each product is shown against the item, there are no hidden extras.  Prices include the cost of packaging and postage within the UK and we are not VAT registered.

PLEASE NOTE THE ONE EXCEPTION - THIS DOES NOT INCLUDE THE BOOK 'ON MY WAY' THAT HAS A £5.00 CHARGE FOR POSTAGE AND PACKING ADDED AT THE CHECKOUT STAGE.

Delivery

Within the UK our standard method is Royal Mail First Class. We reserve the right to use other methods at any time. We aim to provide a fast, efficient and cost-effective service at all times and if any delay is expected in fulfilling your order, we will keep you informed.

Items ordered through our web site are available for delivery to the UK only.  If you would like us to ship overseas we would be delighted - please contact us direct to place your order. This way we can arrange a cost-effective and safe means of delivery to your non-UK address.

Payment and security

Online payments are taken by PayPal on our behalf and will always be made over a secure connection. This can be checked by viewing the closed padlock icon in most browsers, or checking that the address of the PayPal site begins with ‘https’.  Note that prior to and after the payment stage a secure connection is not required or suggested.

We do not process card payments ourselves and never store card or bank details in any form. You do not need a PayPal account to pay through PayPal.

Acceptance of an order

An order is not accepted until we receive the payment in full including the shipping charge(s) for your delivery location.  You will receive a receipt from PayPal when you make a successful payment and this should be kept and produced in the event of any query.  In the event that the payment received is less than our usual price for the item(s), howsoever that underpayment was caused, we retain the right to withhold the item(s) and refund in full any money that you have paid.

Returns and refunds

In the unlikely event that we supply a product that is faulty, we will offer a direct replacement or refund the cost of the goods in full providing that we are satisfied that the goods supplied are indeed faulty.

Availability of goods

In the event that we have insufficient stock to fulfill your order we will contact you to offer a substitute, a delayed delivery date or a refund.

General disclaimer

We accept no liability for any loss, however caused, through the use of our web site beyond the value of any goods that you have paid for.

Accessibilty

We have taken every reasonable precaution to ensure that our web site is accessible to as many people as possible and we welcome your feedback if you feel that we could do better. For full functionality of our online store you should ensure that your browser is up-to-date and that JavaScript and cookies are enabled.

Copyright

Copyright on all the images displayed on this web site, and any images purchased from Marshland Arts, in whatever form, are held by the creator of the original image.  That is, you may not make copies for commercial or other purpose without written consent.  Please contact us if you have any questions.

Your privacy

We will never share with a third party the information that you divulge to us, except where it is absolutely necessary to fulfill an order. We will never pass on your details to a third party for marketing purposes. Should you wish your name to be removed from our records please contact us by any means given on our contact page and we will remove your details without question.

None of the details that you submit to us via our web site are stored online.  Any details that you supply that may reappear for convenience when you next visit our web site are actually stored on your computer in a 'cookie' (see below).

Cookies

In common with most dynamic web sites, our shopping cart uses cookies. Cookies are harmless text-only files stored on your computer by our web site. Temporary cookies are used while you shop, these are deleted at the end of your shopping session (depending on your browser settings). A permanent cookie remains stored on your computer afterwards* (depending on your browser settings) to enable you use our store more easily should you revisit us in the future. We do not use cookies to monitor your browsing habits or for marketing purposes. To learn more about how your browser handles cookies and how you can manage them, please consult your browser’s help section.

*If you choose to opt out of the 'remember me' feature whilst checking out, our 'permanent cookie' is not stored beyond the duration of your browsing session. Depending on your browser settings, our 'permanent cookie' will automatically expire 365 days after your visit.

Your statutory rights are not affected.

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